Shipments and returns

We ship most items the same business day as the payment for the item is cleared if the clear payment is received before noon central time. In some cases items may ship the next business day. We do strive to ship all items as soon as possible.

When an expidited shipping method is selected and paid in full we also expidite it and process it first so it can be picked up by the shipping company (PosMalaysia).
Estimated delivery times displayed in the shipping estimator are estimated delivery times and delivery can take longer then estimated.
We are currently only offering PosMalaysia for shipping


Out of Stock/Back Orders

From time to time items listed on the site may be out of stock or placed on back order. Though we do try to avoid this, if it happens, and we can not ship the items within 2 business days we will notify you and offer to send a different item or refund your money.


Warranty Exchange and Returns

Please contact us before returning any item.
For 14 days from the date of purchase you may return for exchange any defective item(s). All original packaging, software, manuals, and materials and a copy of the original invoice or receipt with a brief note explaining the problem or reason for exchange must be included. Exchanges are processed and shipped back to you within 5 business days after we receive them. If a package arrives with postage or freight shipping due we will refuse the package. All non-defective items returned must be returned within 48 hours of being received in new resaleable condition including all original packaging, software, manuals, and materials and the original invoice or receipt to receive a full refund. When a non-defective return is shipped after the 48 hour period and accepted a 10% restocking fee will be assessed. If any Packaging or parts are damaged or missing no refund will be given and if the you would like the item back you will need to pay the return shipping.

DOA (Dead On Arrival) returns means the products is defective and you have contacted us at our contact us page or by phone within 10 calender days from the invoice or receipt date. If you have received a DOA item you may request a shipping label by emailing through our contact us page with a note explaining the reason for the request and a copy of the original invoice (or receipt) to us. A copy of the invoice also needs to be returned together with the returned product.
If we find there is no copy of the invoice or no qualified receipt with the product we reserve the right to hold the replacement until the invoice is received and contact customer to notify them the invoice was not received. If no invoice is received or if the returned item is NOT Dead on Arrival as appraised by rootislamiceducation.com or an authorized agent and the customer would like the item returned to them the customer needs to pay shipping to the location of their choice and provide the ship to address.

This warranty will be void if the scale has been damaged due to misuse, physical abuse, accident, unauthorized service, or other cause not arising out of defects in materials or workmanship.